Last updated: April 2026
Subscription fees are billed in advance and are non-refundable except where required by law. You may cancel at any time from billing settings; cancellation takes effect at the end of the current billing period.
If you experience a service outage or billing error, contact us within 14 days of the charge. We review refund requests on a case-by-case basis.
Pass-through usage from third parties (Twilio SMS/calls, ElevenLabs voice minutes) is non-refundable once consumed.
Initiating a chargeback without first contacting us may result in immediate account suspension.
For refund requests, contact the email address registered to your account.
This policy is a general template and not a substitute for legal advice. Consult an attorney before production use.